Return Policy

# Return Policy for RadiantCosmetics

**Last Updated: July 3, 2025**

At **RadiantCosmetics** (“we,” “us,” or “our”), we are committed to helping you shine with our innovative and high-quality beauty products, from nail care essentials to hair styling tools. We want you to feel confident in every purchase made at [www.radiantcosmeticss.com] (the “Site”). This Return Policy outlines the terms for returning or exchanging products purchased from RadiantCosmetics. Please read carefully to understand your rights and responsibilities. If you have questions, contact us at **support@radiantcosmeticss.com**.

## 1. Our Commitment to You
RadiantCosmetics strives to deliver beauty solutions that empower self-expression, such as our viral TikTok-sensation nail kits and advanced hair styling tools. If a product doesn’t meet your expectations, we offer a straightforward return process to ensure your satisfaction, while adhering to hygiene and safety standards for beauty products.

## 2. Eligibility for Returns
To be eligible for a return, your purchase must meet the following criteria:
- **Timeframe**: Items must be returned within **14 days** from the delivery date, as indicated by the tracking information.
- **Condition**: Products must be unopened, unused, and in their original packaging, including all accessories, manuals, and free gifts (e.g., USB charging cables for the 360° Automatic Oral Cleaner).
- **Proof of Purchase**: You must provide an order number, receipt, or confirmation email.
- **Purchased Directly**: This policy applies only to items bought from www.radiantcosmeticss.com. Products purchased through third-party retailers (e.g., Amazon, Ulta) are subject to their return policies.

### 2.1 Non-Returnable Items
Due to hygiene and safety regulations in the beauty industry, the following items cannot be returned unless defective or incorrect:
- Opened or used products, including nail polishes, poly gel kits, hair styling tools, or manicure sets.
- Sample-sized products, promotional free gifts, or items marked “final sale” (e.g., discounted items from our Viral TikTok Sensation collection).
- Custom or personalized products, such as tailored nail extension kits.
- Products without original packaging or missing components (e.g., nail forms or brushes from the 6 PCS Poly Gel Nail Kit).

## 3. Return Process
To initiate a return, follow these steps:
1. **Contact Us**: Email **support@radiantcosmeticss.com** within 14 days of delivery with your order number, item details, and reason for return. Include photos if the item is defective or incorrect.
2. **Receive Authorization**: We’ll review your request and issue a Return Merchandise Authorization (RMA) number within 48 hours. Returns without an RMA will not be accepted.
3. **Pack the Item**: Securely package the item in its original condition, including all components (e.g., UV LED lamp, nail file, or manual). Include the RMA number on the package.
4. **Ship the Item**: Send the package to the return address provided in the RMA email. You are responsible for return shipping costs unless the item is defective or incorrect.
5. **Confirmation**: Once we receive and inspect the return, we’ll notify you via email about approval or rejection.

### 3.1 Return Shipping
- **Customer Responsibility**: You cover return shipping costs for non-defective items. We recommend using a trackable shipping service (e.g., USPS, FedEx) as we are not liable for lost returns.
- **Defective/Incorrect Items**: If the return is due to our error (e.g., receiving a 7-piece manicure set instead of a 16-piece set), we’ll provide a prepaid shipping label.

## 4. Refunds
### 4.1 Refund Eligibility
If your return is approved, we’ll process a refund to your original payment method within **10 business days** of receiving the item. Refunds include the product’s purchase price, excluding:
- Original shipping fees.
- Return shipping costs (unless the item was defective or incorrect).
- Taxes, duties, or customs fees for international orders.

### 4.2 Non-Refundable Items
No refunds will be issued for:
- Shipping fees for non-defective returns.
- Gift card purchases or promotional discounts.
- Items damaged due to improper use (e.g., overheating the 2-in-1 Hair Straightener Hot Comb).

### 4.3 Refund Processing
- Refunds typically appear on your account within 5-10 business days, depending on your payment provider.
- If you don’t receive your refund within this timeframe, contact **support@radiantcosmeticss.com** with your order number.

## 5. Exchanges
### 5.1 Shade Mismatch Guarantee
For color-based products like our Poly Gel Nail Kits (e.g., clear, soft pink, nude), we offer a one-time exchange if the shade doesn’t suit your needs. To qualify:
- Contact us within **7 days** of delivery with photos showing the product applied.
- The product must be minimally used (e.g., tested once on one nail).
- Exchanges are subject to availability. If the desired shade is unavailable, we’ll offer store credit.

### 5.2 Defective or Incorrect Items
If you receive a defective (e.g., malfunctioning UV LED lamp) or incorrect item (e.g., wrong color nail gel), we’ll provide a replacement at no cost, subject to availability. If a replacement isn’t available, you may choose a refund or store credit.

### 5.3 Exchange Process
- Follow the same steps as the return process (Section 3).
- Specify your preferred replacement item or shade in your email.
- We’ll ship the replacement once the original item is received and inspected.

## 6. Defective or Damaged Products
### 6.1 Reporting Issues
If a product arrives damaged or becomes defective within **30 days** of delivery (e.g., the 360° Automatic Oral Cleaner fails to charge), contact us immediately with:
- Your order number.
- A description of the issue.
- Photos or videos showing the defect/damage.

### 6.2 Resolution
We’ll verify the issue and, at our discretion, offer:
- A replacement (preferred option).
- A full refund, including shipping costs.
- Store credit if a replacement is unavailable.
For electronic products like the 2-in-1 Hair Straightener Hot Comb, ensure you follow usage instructions (e.g., correct voltage) to avoid voiding warranty coverage.

## 7. International Returns
For international orders, the same 14-day return window applies, but note:
- You are responsible for return shipping costs and any customs/duties fees.
- Refunds exclude international shipping fees and taxes.
- Contact us for specific return instructions, as some countries have unique requirements.

## 8. Special Policies
### 8.1 TikTok Viral Sensation Products
Items marked as “Viral TikTok Sensation” (e.g., Poly Gel Nail Kits) are high-demand and often limited. Returns for these items are accepted only if unopened and unused, due to their popularity and restocking constraints.

### 8.2 Manicure and Pedicure Kits
Due to hygiene concerns, our Professional Manicure Kits (e.g., 16-piece sets) are non-returnable once opened, except for defects. Ensure you review the kit contents (e.g., stainless steel tools, gift box packaging) before use.

### 8.3 Gift Purchases
If you purchased a product as a gift (e.g., our Luxury Unique Gift Set), the recipient may initiate a return or exchange, provided they have the order number and meet eligibility criteria. Refunds will be issued to the original purchaser’s payment method.

## 9. Store Credit
If a refund or replacement isn’t possible, we may offer store credit, usable on any RadiantCosmetics product. Store credit:
- Is valid for **12 months** from issuance.
- Cannot be combined with certain promotions (e.g., “20% Off Glow Up Sale”).
- Is non-transferable and non-redeemable for cash.

## 10. Customer Responsibilities
- **Proper Use**: Follow product instructions (e.g., curing poly gel for 60 seconds under the UV lamp) to avoid damage that voids return eligibility.
- **Packaging**: Return items in their original, undamaged packaging to prevent rejection.
- **Timeliness**: Late returns (beyond 14 days) will not be accepted unless pre-approved due to exceptional circumstances.

## 11. Contact Us
For return requests or questions, reach us at:
- **Email**: support@radiantcosmeticss.com
- **Phone**: +1 256 560 5552

We aim to respond within 48 hours. Please include your order number and details for faster assistance.

## 12. Changes to This Policy
We may update this Return Policy to reflect changes in our business or legal requirements. Updates will be posted on our Site with the “Last Updated” date revised. Continued purchases after changes constitute acceptance.

## 13. Governing Law
This Return Policy is governed by the laws of [Your State/Country, e.g., Delaware, USA]. Disputes will be resolved through mediation or arbitration in [Your City/State] before pursuing legal action.