Terms & Conditions

Terms and Conditions for RadiantCosmetics **Last Updated: July 3, 2025 Welcome to **RadiantCosmetics** (“we,” “us,” or “our”), your trusted destination for premium beauty products that celebrate individuality and self-expression. By accessing or purchasing from our website [www.radiantcosmeticss.com] (the “Site”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our Site, purchases, and interactions with RadiantCosmetics. Please read them carefully. If you do not agree, please refrain from using our Site or services. 1. About RadiantCosmetics RadiantCosmetics is dedicated to empowering beauty enthusiasts with high-quality, cruelty-free, and ethically sourced makeup, skincare, and haircare products. Our mission is to enhance your natural radiance while prioritizing transparency, sustainability, and customer satisfaction. These Terms ensure a fair and enjoyable shopping experience for all. ## 2. Eligibility To shop with RadiantCosmetics, you must: - Be at least 18 years old or have parental/guardian consent if under 18. - Provide accurate and complete information during account creation or checkout. - Reside in a country where we offer shipping (see Section 7 for details). We reserve the right to refuse service or cancel orders if eligibility requirements are not met. ## 3. Account Registration To make purchases, access exclusive offers, or track orders, you may need to create an account on our Site. You agree to: - Provide truthful and current information (e.g., name, email, billing address). - Maintain the confidentiality of your account credentials. - Notify us immediately at **support@radiantcosmetics.com** if you suspect unauthorized use of your account. RadiantCosmetics is not liable for losses resulting from unauthorized access due to your failure to secure your account. ## 4. Product Information and Availability ### 4.1 Product Descriptions We strive to ensure all product descriptions, images, and ingredients lists are accurate. However, due to the artisanal nature of some products (e.g., hand-blended lipsticks or custom skincare), slight variations in color, texture, or packaging may occur. These do not constitute defects. ### 4.2 Allergen and Safety Disclaimer Our beauty products may contain ingredients like nut oils, fragrances, or other potential allergens. Always review product labels and consult a healthcare professional if you have sensitivities. RadiantCosmetics is not liable for adverse reactions from product use unless caused by our negligence. ### 4.3 Availability All products are subject to availability. If an item is out of stock, we will notify you via email and offer a refund, store credit, or estimated restock date. Limited-edition or seasonal items (e.g., our GlowSeason Holiday Palette) may not be restocked. ## 5. Pricing and Payment ### 5.1 Pricing All prices are listed in USD (or your local currency, where applicable) and exclude taxes, shipping, or duties unless stated. Prices are subject to change without notice, but changes will not affect confirmed orders. ### 5.2 Discounts and Promotions RadiantCosmetics may offer promotions (e.g., “Glow Up Sale: 20% Off Skincare”). These are subject to specific terms, such as expiration dates or product exclusions, detailed at checkout or in promotional materials. Discounts cannot be combined unless explicitly stated. ### 5.3 Payment Methods We accept payments via credit/debit cards, PayPal, and other methods listed at checkout. You confirm that you are authorized to use the payment method provided. All transactions are processed through secure, third-party payment gateways. ### 5.4 Payment Issues If a payment fails or is disputed, we may suspend your order until resolved. Contact **support@radiantcosmetics.com** within 48 hours to address payment issues. ## 6. Order Process ### 6.1 Order Confirmation After placing an order, you will receive an email confirmation with details. This does not guarantee product availability but confirms we’ve received your request. We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud. ### 6.2 Order Modifications Orders cannot be modified once submitted. If you need to change an order (e.g., shipping address), contact us within 2 hours of submission at **support@radiantcosmetics.com**. We cannot guarantee changes but will make reasonable efforts. ### 6.3 Order Cancellation You may cancel your order before it ships by contacting us. Once shipped, cancellations are subject to our Return Policy (Section 8). We may cancel orders for reasons including, but not limited to, payment issues, shipping restrictions, or product discontinuation. ## 7. Shipping and Delivery ### 7.1 Shipping Locations RadiantCosmetics ships to select countries listed on our Site. If your country is not listed, contact us to explore alternative options. ### 7.2 Shipping Fees and Times Shipping fees and estimated delivery times are provided at checkout. Delays may occur due to customs, holidays, or carrier issues. We are not liable for delays beyond our control but will assist in resolving issues. ### 7.3 Customs and Duties International orders may incur customs fees or import duties, which are your responsibility. RadiantCosmetics is not liable for these charges or for delays caused by customs processing. ### 7.4 Lost or Damaged Shipments If your order is lost or arrives damaged, contact us within 7 days of delivery (or expected delivery) with photos and order details. We’ll investigate and, at our discretion, offer a replacement, store credit, or refund. ## 8. Returns and Refunds ### 8.1 Return Policy We want you to love your RadiantCosmetics products. Returns are accepted for unopened, unused items within 14 days of delivery, subject to the following: - Contact **support@radiantcosmetics.com** to initiate a return. - Return shipping costs are your responsibility unless the item is defective or incorrect. - Return items in original packaging with proof of purchase. ### 8.2 Non-Returnable Items Due to hygiene regulations, the following cannot be returned unless defective: - Opened or used makeup, skincare, or haircare products. - Sample-sized products or free gifts. - Custom-blended products (e.g., personalized foundation shades). ### 8.3 Refunds Approved refunds are processed within 10 business days to your original payment method. Shipping fees and gift card purchases are non-refundable. If you receive a defective or incorrect item, we’ll cover return shipping and provide a full refund or replacement. ### 8.4 Shade Mismatch Guarantee If a foundation or concealer shade doesn’t match your skin tone, contact us within 7 days with photos showing the product applied. We’ll offer a one-time exchange for a better shade match, subject to availability. ## 9. Intellectual Property All content on the Site, including product images, logos, and the RadiantCosmetics name, is our property or licensed to us. You may not reproduce, distribute, or modify this content without written permission. User-generated content (e.g., reviews, photos tagged #RadiantGlow) grants us a non-exclusive, royalty-free license to use for marketing purposes. ## 10. Privacy Your privacy is our priority. We collect and process personal data (e.g., name, address, email) per our Privacy Policy, accessible at [www.radiantcosmetics.com/privacy]. By using our Site, you consent to data collection for order processing, marketing (if opted in), and analytics. ## 11. Promotions and Loyalty Program ### 11.1 Radiant Rewards Our loyalty program, Radiant Rewards, lets you earn points on purchases (e.g., 1 point per $1 spent). Points can be redeemed for discounts or exclusive products. Program terms are available at [www.radiantcosmeticss.com/rewards] and may change with notice. ### 11.2 Giveaways and Contests Participating in giveaways (e.g., #RadiantGlowChallenge) requires compliance with contest rules, posted on our Site or social media. Winners are selected fairly, and prizes (e.g., a Glow Essentials Kit) are non-transferable. ## 12. Limitation of Liability To the fullest extent permitted by law, RadiantCosmetics is not liable for: - Indirect, incidental, or consequential damages (e.g., loss of profits) arising from your use of our Site or products. - Issues beyond our control, such as shipping delays or third-party service failures. - Adverse reactions to products unless caused by our negligence or misrepresentation. Our total liability for any claim shall not exceed the amount paid for the product(s) in question. ## 13. Indemnity You agree to indemnify RadiantCosmetics, its affiliates, and employees against claims, losses, or damages arising from your violation of these Terms, misuse of our products, or infringement of third-party rights. ## 14. Governing Law and Dispute Resolution These Terms are governed by the laws of [Your State/Country, e.g., Delaware, USA]. Disputes arising from these Terms will be resolved through mediation or arbitration in [Your City/State] before pursuing legal action. You agree to attempt good-faith resolution by contacting us first. ## 15. Changes to Terms We may update these Terms to reflect changes in our business or legal requirements. Updates will be posted on our Site, with the “Last Updated” date revised. Continued use of the Site after changes constitutes acceptance. ## 16. Force Majeure RadiantCosmetics is not liable for failure to perform obligations due to events beyond our control, such as natural disasters, pandemics, or supply chain disruptions. ## 17. Contact Us For questions, concerns, or support, reach us at: - Email: **support@radiantcosmetics.com** - Phone: +1 256 560 5552 We aim to respond within 48 hours. ## 18. Miscellaneous - **Severability**: If any part of these Terms is unenforceable, the remaining provisions remain in effect. - **Entire Agreement**: These Terms, along with our Privacy Policy and other linked policies, constitute the full agreement between you and RadiantCosmetics. - **No Waiver**: Our failure to enforce any provision does not waive our right to do so later.